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15 Best Knowledge Base Software and Systems
Almanac Team
Almanac Team
min read

Knowledge base software (KBS) is a tried and true solution for organizations to create, store and manage content for their company-wide initiatives as well as for their external facing clients. KBS help companies gather a library of useful information to optimize performance and gear everyone into alignment, so operations can run smoothly for all parties. 

Knowledge base tools enable high-quality content to be generated and accessed quickly and conveniently, producing a low stress environment where transparency and engagement are both encouraged. 

There are tons of KBS solutions on the market, and we wanted to give you the low down on the pros and cons of top-rated products, so you can decide what you might want to integrate within your own establishment. 

What is Knowledge Base Software?

A KBS is an online platform that uses a knowledge base to solve complex problems and extract the appropriate information from users to provide optimal results. Think of knowledge base software as a help center of sorts. 

Essentially, it’s a tool to aid in the creation, organization, and management of content for either internal or external sources–in other words, colleagues or customers, or both. 

Within a knowledge base, a user should be able to discover exactly what they are looking for, or stumble upon information they didn’t know they needed to know but can find useful. Knowledge bases are generally maintained by a select few authoritative team members with unique permissions, yet the content within knowledge bases can be consumed by a wider audience–as opposed to wiki guides, which can be manned and operated by a whole community.  

Old-school knowledge base software solutions might take on the form of physical documents, such as binders, or clearly labeled and subcategorized filing cabinets. In this day and age, cloud-based documentation systems are the only way to get by when you have a team of employees from all over the globe, perhaps working remotely, that need access to internal documents and centralized resources.

Why Do You Need Knowledge Base Software?

Whether you are a one-man show or working for an organization that employs thousands of people, the way you store information from the get go will, in part, will directly determine the level of success of your product or service. 

Think about it this way; if your office is a mess, with papers escaping every drawer, with no alphabetization, organization, etc., how is anyone supposed to find anything or get work done? If information is not discoverable and cohesive, it can get misconstrued and problematic. 

knowledge base software

Customer support might come up with different answers to the same problem if there isn’t a clearly labeled FAQ or How-to guide that they can locate quickly when on the line with an angry customer. Likewise, you don’t want to have your customer come to a dead end when using your product or service only to find that there is no associated support for their particular issues. 

Knowledge bases not only harness consistency within company resources and information, but also encourage transparency and make information and important updates readily available so that everyone can stay on the same page. 

What’s more is knowledge bases can reduce training time for new employees as scripts, employee handbooks, HR information, Wi-Fi passwords, company policies, meeting dates and notes, and other info can be located and retrieved in a standardized format.

Aside from B2B and B2C organizations, most college campuses possess a knowledge base to provide students with quick access to information about their school system. Within their knowledge bases you’ll find everything from resources, network and connectivity information, account information, school guidelines and politics, to event details and sports team scheduling. New and returning students alike can look to the knowledge base for FAQs and answers to any of their burning questions. 

What are the Benefits of Knowledge Base Software?

It’s important to house knowledge in one place to not confuse those who the knowledge is intended for. This software is intended to help internal teams or individuals keep track of their own content, how-to guides, information, codes of conduct, values, company roadmap, and so much more. 

Make your own quick-start guide with Almanac’s KBS

The benefits of a knowledge base solution are boundless, though below we’ve listed a few indispensable reasons to invest in one. Knowledge base software…

  1. Enables employees to share the latest updates, report bugs, as well as provide, receive and incorporate feedback
  2. Helps clarify commonly asked questions, a company mission, trajectory, goals, initiatives, etc.
  3. Provides a means of collaboration on a single platform
  4. Streamlines revisions and version histories of important documents
  5. Provides a space for transparency and open communication
  6. Cultivates a sense of trust within an organization
  7. Empowers all parties to participate and gives customers a voice
  8. Allows a company to run smoothly
  9. Increases productivity
  10. Unifies team
  11. Provides consistency

Implementing a KBS within your organization is a no-brainer–especially if you’re looking to scale.

How Does Knowledge Management Software Work?

The title might be intimidating, but it’s truly quite simple; the repository of helpful information that knowledge base software encompasses gives customers and employees a way to search and locate answers to commonly asked questions relating to a product or service, all by themselves. 

Wondering how to change your password? You’ll be able to find it within the knowledge base. Uncertain how to provide affiliate links? Head on over to the knowledge base. 

No one is left in the dust when there is an unexpected bug reported, and everyone will have access to the newest, most up-to-date content, so people aren’t having to sift through old or cluttered information. If you need to go back and see versions of a file, you can do so without impacting current docs.

knowledge management software

Whether you work for the company or are a customer who utilizes a company's service or product, the knowledge base will take on the form of a website, and you’ll be able to plug in keywords that will lead you to a solidified answer. In order for a company to thrive, especially when starting from ground zero, utilizing a tool to keep content organized and aid in getting employees to understand where all information can be found is vital. 

How Do You Create a Knowledge Base? 

Creating a knowledge base isn’t a walk in the park. It requires meticulous planning, editing, and revising, and most assets will never be static–you’ll need to update them as processes, scripts, and operations within your company change. 

In order for a knowledge base to be functional and efficient, you or your designated staff members will need to conduct research to determine what your needs are. Ask yourself questions like….

  • Why do we require a knowledge base? 
  • What important documents will we need other members of the team to see and have access to? 
  • How will we label these files? 
  • What information is relevant for each department to know? 
  • How about new employees? 
  • Do we have a training manual? 
  • These are just a few to get you started, of course, but you’ll need to get really granular here.

Once you’ve answered a few guiding questions, the fun part comes next. You’ll get to do a little online shopping and A/B testing to decide which knowledge base software is best for your business. It might be helpful to write a table of contents or guidebook for your knowledge base on a piece of paper or whiteboard, or get going on designing an outline to create a simple structure for your knowledge base in a tool like Almanac

Once you’ve created your first document, you’ll want to head on over to formatting and create a distinctive theme with a hierarchical pattern that you’ll use across all articles, posts, and assets. Consistency is a very critical element of knowledge base management, but just keep in mind you can change this overarching theme later on if it falls out of alignment with your brand.

Steps to Making A Knowledge Base 

  1. Outline and define what you’d like to do with the knowledge base platform and what documents you will absolutely need to design for your employees and customers to operate successfully.
  2. Create your knowledge base from the ground up. Test a few platforms before diving further.
  3. Customize your theme to align with your brand (if possible) and format, so information is chunked and categorized. You can also personalize reports to ensure you are filtering the most important data.
  4. Delegate permissions, who is responsible for updating what, responding to bugs, etc.
  5. Integrate with third-party applications and tools that your business already uses. You can import your existing files to save time. 
  6. Automate processes with built-in automation features.
  7. Set notifications and reminders for when to do maintenance on your documents.
  8. Update and revise assets as needed.
  9. Analyze reports, synthesize data, and utilize info to guide future actions for your company.
  10. Promote your product or service within the knowledge base.

Certainly, there are innumerable other aspects of knowledge base creation you’ll want to consider, but that will typically be determined once you get well acquainted with your knowledge base software.

Top 15 Knowledge Base Software to Consider

In the competitive world of online repositories, you’ll come to find that they can take on many different shapes and sizes and contain a variety of elements and properties. Some go by monthly subscriptions, some are annual. 

You might be drawn to a product that offers more flexibility, where assets are customizable. Or, you might gravitate towards The majority of these products are easy-to-use, however some are a bit more demanding when it comes to learning the system.

As if conjuring up the contents for your knowledge base isn’t a big enough ask, then you have to face the overwhelming task of narrowing down what knowledge base is right for you. That’s why we’ve crafted a dynamic list of knowledge base software products–that way you can place all your focus on the meat of your knowledge base. 



Almanac is a sophisticated yet intuitive self-serve knowledge base software that makes it easy for individuals and teams to collect and manage content, communicate, collaborate, and improve overall productivity. It operates as a centralized hub for coordinating community initiatives, assigning tasks, critiquing products and workflows, creating and collecting files, as well as managing ideas and releases.

You can integrate with your essential applications and choose from over 3,000 open-source templates, so you can get moving with projects efficiently. Almanac’s user-friendly and elegant interface makes work even easier. 

One of the main differences between Almanac and other knowledge base software products is their status reports on individual documents. With Almanac, you can use structured workflows to ask for feedback or approval, and share read recipients. It makes collaboration a lot smoother and clearer for everyone involved in the project. 

This chart makes it super helpful to see how Almanac works in comparison to other knowledge base platforms: 

Another exquisite feature of Almanac is the ability to crowdsource improvements without being disruptive to the main documents. Get feedback, assess, and incorporate easily. 

Almanac gives companies a safe and robust space to share critical data and confidential company info. If your company requirements for a knowledge base software are extensive, Almanac will do wonders for you. 


  • Organize and amplify internal processes with nested folders, handbooks with analytics, a team directory, and syncing with internal devices.
  • Enhance internal collaboration. Assign tasks and to-dos, track changes, make comments and suggestions, ask for and provide transparent feedback, and request approvals. You’ll even have access to read receipts to keep track of who has and hasn’t seen important information. 
  • Create templates to save time and encourage consistency. Have an outline of a document you are likely to use on a repeated basis? Create a template once and then as needed. Templates can also be helpful if you plan to create internal guides for your organization, or handbooks and training manuals. And definitely take advantage of their template categorization tool. 
  • Craft and insert snippets of text you use frequently. Similar to templates, you can create a snippet library of chunks of text you use often. This can be anything from press releases, privacy disclaimers, proposals, pricing information, etc.


  • Basic: Free to use
  • Team: $49 per month for small teams (up to 10 seats) and unlimited storage
  • Pro: $129 per month for growing teams (up to 30 seats)

Try Almanac



Helpjuice is designed to scale customer support via intuitive help centers. Their analytics features are powerful and beneficial for organizations looking to improve their processes and understand customer interactions on a deeper level. And with multi-language support, Helpjuice offers language options for their global customers.

On the downside, Helpjuice has restrictive color schemes and overall a little outdated UI. User controls and permissions can also be a hindrance to users. 

Helpjuice knowledge base software


  • Customize template themes to match your company branding. Ensure all documents align with brand image and are consistent across all documents.
  • Discover who your target audience is and what your users are searching for. Get to know the ins and outs of your customers so you can provide the best results.
  • Optimize your knowledge base for SEO to draw more traffic to your site. Users will be directed straight from Google to your knowledge base due to Helpjuice’s ranking system.


  • Starter (up to 4 users): $120/month
  • Run-Up (up to 16 users): $200/month
  • Premium Limited: $289/month
  • Premium Unlimited: $499/month



Zendesk is a popular, reliable, and scalable service that helps your customers get the support they need to stay happy and feel heard. The set-up is simple: you’ll be able to use automation and AI to route your support tickets to the correct channels, taking a load of manual work off your plate so your organization can fry bigger fish. 

You can solve customer support tickets coming in from a variety of channels–SMS, phone, email, web, and social media, without having to switch contexts across different platforms. Want to get to know the opinion of your team or users? 

Zendesk has tons of self-help community features such as forums, surveys, and polls to give you the inside scoop to suggestions, issues, and feedback from those who use your product the most–or the least.

A couple pitfalls of Zendesk, however, include their own ironically poor and slow customer support–if you are having issues with set up or have questions, it might take a minute to get a response. Users also find it a bit challenging to keep track of progress of support tickets–they can get lost in the matrix.

zendesk knowledge base software


  • Manage and communicate from one centralized system. Utilize one of over 1000 pre-built integrations, so your employees can provide more personalized support for their customers. Tracking and prioritizing tasks, simplified.    
  • Analyze and interpret data to monitor customer actions and alter your systems accordingly. Use analytics and charts to determine what your customers need and how to incorporate effective changes to make processes run more smoothly for both your clients and your team.
  • Offer support for your customers so they can easily navigate the answers and help that they require. Build an integrated help center and community forum so customers can resolve issues on their own so your customer service agents can spend time on other agenda items.


  • Suite Team: $49 per person/month
  • Suite Growth: $79 per person/month
  • Suite Professional: $99 per person/month
  • Suite Enterprise: $150 per person/month
  • (Tailored) Enterprises: $215 per person/month

Wix Answers

wix knowledge base software


If your company’s website application is Wix, you’ll want to investigate Wix Answers, as the platforms and set up are quite similar. Wix Answers is a solid tool for those who need support in building their page, and the design is clean and customizable. 

It’s a good service for those who want to help their customers discover answers and solve problems with ease. Analytics are on par and will give you insight into your customer's needs and concerns, and you can personalize your site with or without code.

Note, if your requirements are demanding and require a lot of upkeep, you’ll want to look at a service that offers additional automations and triggers. Internal communication is also a nuance, as notifications, in-line comments, and direct tagging aren’t quite at the level of sophistication that other knowledge base software products have.

wix knowledge base software


  • Use CSS and JavaScript to customize your knowledge base to your liking. Match the look and feel of your brand effortlessly. 
  • Access advanced filtering functions to locate articles and topics that contain the exact parameters you set. Fine-tune your search to match your conditions precisely. 
  • Assign tasks with different priority levels and actions to encourage collaboration and ensure deadlines are met. 


  • Self-Service: $24 per person/month
  • Multi-Channel: $60 per person/month
  • Unlimited: $80 per person/month
  • Call Center: $56 per person/month



Bloomfire’s cloud-based knowledge engagement platform can serve as a useful and optimized outlet for you to create and share resources in various forms–PDF’s, PowerPoints, videos, etc. In building up this content, you can design a powerhouse of educational materials for your employees and customers. Bloomfire is a highly organized user base that features auto-tagging and AI-driven search suggestions, content recommendations, content moderation, and more. 

However, discoverability and overall search functions of Bloomfire are lacking according to customers; Unrelated content is presented to users, providing additional barriers when trying to solve problems. The integration department is also inadequate when placed alongside competitive products.


  • White label your Bloomfire community to remain on brand with your business. Your knowledge base will represent your brand flawlessly, within your company site.
  • Share knowledge with rich media features and customizations to provide a well-rounded resource system for your employees and customer–all without having to know code.
  • Generate feedback loops to increase engagement. Ignite leadership amongst your employees with automatic triggers that inspire conversation and constructive feedback.


  • Basic: $25 per person/month
  • Enterprise: Contact support at Bloomfire for specifics on pricing



Confluence (proprietary software) fuels collaboration with avenues for announcements, challenges, feedback, suggestions, and a space to ask questions. Confluence’s social features enable employees to use their voice and share their knowledge, in turn building a positive company culture. 

The platform is also protected by privacy controls and data encryption, so you never have to worry about top secret files or imperative data getting breached. If you use Jira to report and track the progress of bugs, Confluence is a solid choice.

A disadvantage of Confluence is the effort it requires to navigate the system overall–there is without a doubt a learning curve when it comes to understanding the product. Confluence also has a heavy reliance on third party plug-ins because its native features are narrow. 

There’s a strong chance you’ll need to develop your own plug-ins in order to fulfill all of your company needs, meaning you’ll need a Java developer on-deck. If your business has more advanced needs, you’ll likely need to self-host, so looking to products like Almanac that have greater capabilities might be a wise decision.


  • Cultivate a community that will ultimately lead to better internal communication and improved service for your customers. Utilize features like retrospectives to encourage transparency and tackle issues in a retroactive way.
  • Keep track of individual contributions with feedback loops in order to understand who is participating and at what level. If you are collaborating on an assignment, you’ll receive time updates and direct notifications so everyone is kept in the know.
  • Amplify team productivity with over 3000 marketplace application integrations. The possibilities are endless when it comes to installation of preexisting tools to your Confluence KBS–you’ll never have to start from the ground up.


  • Teams of 10 or less: free
  • Standard: $55/month ($5.50 per user, average)
  • Premium: $105/month ($10.50 per user, average)
  • Enterprise: Contact sales (annual commitment)



Notion’s comprehensive and practical asset management software offers calendar management, budget management, performance metrics, and countless other capabilities that will allow your company to flourish. 

With Notion’s project planning, scheduling, tracking and workflow functions, all of your employees will feel on top of their tasks and you will be able to create strategic internal processes. Get granular on individual and team progress and manage roadmaps with tactical visuals.

Despite how reasonable and straightforward Notion is, it also comes with a set of impediments that deem it unfit for certain corporations. If you need a platform that provides high level privacy controls and encryption, avoid Notion–your files are not ciphered or secure. Likewise, if you’re looking for a product that encourages collaboration and streamlined communication, Notion might not be the solution for you. 

Notion knowledge base software


  • Track milestones across multiple projects to keep your company aligned and held accountable. 
  • Configure and manage workflows, tasks, and projects across multiple utilities. Harness Kanban boards, wikis, tables, etc. to showcase company trajectories, meeting notes, expenses, priorities, and beyond.
  • Categorize all aspects of your business in a streamlined space. Store everything from budgets and task boards to brainstorm sessions and customer feedback. 


  • Personal (for individuals): free
  • Personal Pro (for individuals who want unlimited file uploads and guests): $4/month
  • Team (unlimited team members): $8 per user/month



Click Up is a visually stimulating task management service that offers free training and 24 hour support to ensure you make the most out of the app. With Click Up, you’ll have completely customizable fields, statuses, assignees, hot keys and shortcuts to make the entire experience tailored to your specific needs. 

Click Up also offers real-time editing and mentions, 2 way calendar sync, and progress tracking that can help set expectations for your team.

Hierarchy within Click Up can be confusing to grasp, as there are many ways to store and create files, including spaces, folders, lists, tasks, etc. It is a complex platform and thus has a steep learning curve. There are also minimal capabilities when it comes to tracking when exactly work is completed, so while progress is being tracked, it isn’t that easy to identify who has done what and when for how long.

Clickup knowledge base software


  • Monitor time spent on a project, and when someone has contributed. Track time both automatically and manually, giving you inferences on how much time might be spent on a given project in the future.
  • Plan, track, and manage projects and priorities with a variety of different views and boards. View an overview of all project information in the form of an intuitive and aesthetic dashboard.
  • Reorder and organize essential data with a virtual whiteboard. Remote collaboration and brainstorm sessions just got a lot easier. 


  • Individuals: Free 
  • Small teams: $5 per user/month
  • Mid-sized teams: $9 per user/month 
  • Multiple teams: $19 per user/month
  • Enterprise: if you need to manage several large teams, contact the Click Up sales team for information on custom pricing.

Intellum Platform


Intellum’s personalized knowledge-based service will allow you to produce a resilient resource center for customers, partners, and employees to get educated on what your company has to offer. You’ll be able to use rich forms of media such as video tutorials and courses. You can also reward desired behavior with Intellum’s gamification features which will motivate your employees and customers to take initiative. With Intellum, you should expect excellent customer service.

While there’s no denying that Intellum will help your company make knowledge a renewable source, their reporting is notoriously unreliable and requires heaps of manipulation and scrubbing for information to be accurate and useful, which will add extra steps to your already full plate. 

Collaboration features present additional problems, as users don’t get notified of when someone is also working on or editing the same media and there aren’t any indications of individual contributions or version histories.

Intellum knowledge base software
The Smartest Way To Educate Employees | Intellum


  • Reward positive behavior with leaderboards, challenges, badges, and other gamified mechanisms to encourage productivity. Positive feedback for desired results sparks accelerated progress. 
  • Streamline the content creation process with powerful API and integrations. Connect all of your applications to one centralized system so your users don’t have to juggle a bunch of apps.   
  • Provide educational content and live events for your customers and employees. Help users understand your product, service, or overall business with the click of a button.  


  • Pricing is available upon request. Talk to an Intellum expert to get a better sense of your pricing overview based on factors like audience type and number of users.



A customer community platform for B2B SaaS and subscription based companies, Insided prides itself on its ability to drive and build digital customer engagement. Insided helps companies harness ideas and feedback to refine products and scale. 

Put ideas in the pipeline and generate polls to determine which ideas take precedence, then set release dates and watch your ideas come to life. Once released, get updates on latest releases to track in real time how your launches are doing.

Insided may be an uncomplicated and easy to use product, though it does have its flaws. Due to its infrastructure, analytic functions fall short. Formatting within Insided can also be touchy, and customization of documentation is meager.

inSided knowledge base software


  • Transform your conventional support portal with in-app embeddables and a robust knowledge base repository.
  • Incorporate product feedback and updates, so your customers not only have a grip on when releases, launches, and product tweaks are happening, but also feel incorporated into decision-making.
  • Cultivate customer confidence through peer-to-peer discussions, events, and specified user groups. Drive your customers to engage and form a community with little effort on your end. 


  • Professional, Business, and Enterprise pricing is available upon requesting a quote from the Insided team. 

Stack Overflow for Teams


With Stack Overflow, you can view your schedule and tasks in unique formats such as timeline view and board view to get a clear visualization of what needs to be done when. It also provides site statistics–dissecting these analytics will benefit your online reputation and improve your infrastructure altogether.

Customers claim to have issues with clutter within the support system–while answers to critical questions can be found, there is a lot of repetition and duplicate questions and answers, which clouds discoverability. Users also have difficulty understanding the interface when they’re first starting out with the platform. 

stackflow knowledge base software


  • Harness gamification to empower users to participate and share knowledge. Generate custom wards and recognition badges, so users feel inclined to level up. 
  • Create community through garnering a private community where knowledge can be shared and created.
  • Identify outdated knowledge to be reviewed and corrected. Content Health can assist in helping you determine which articles need a little tender love and care.


  • Freemium
  • Basic: $6 per person/month
  • Business: $12 per person/month
  • Enterprise: Custom pricing, request a demo from the Stack Overflow team

Zoho Desk


Zoho is a suite of software that is a complete customer relationship management solution for growing businesses and enterprises, and offers tons of productivity features. It can integrate with an extensive list of third-party applications, and makes it simple for customers to deploy a first-rate customer support system for their clients. The features for the knowledge base such as snippets make rapid fire generation of important documents a piece of cake.

Zoho’s interface can be intimidating to those who are more entry level. As a whole, Zoho is a complex system and requires a bit of training in order to make the most out of its services. Another pitfall of Zoho is lack of customization options when it comes to automation, workflow, and UI. 

zoho knowledge base software


  • Utilize auto tag for incoming tickets to save time on assigning each ticket an appropriate tag. Auto tags will help your agents identify tickets that align with their specific set of skills, and search past tickets with similar tags as a reference point.
  • Build and grow a community of customers and prospects with an embeddable self-service system and distinct portals for each brand’s customers. 
  • Create reports and visualizations to monitor and manage your team's performance and engagement. Check how long employees are spending on every ticket and task, and get the bigger picture via a live dashboard to see where your company stands with many topics and issues. 


  • Freemium (up to 3 free agents): $0 per user/month
  • Standard: $14 per user/month
  • Professional: $23 per user/month
  • Enterprise: $40 per user/month

Document 360


Document 360 is a software solution to help increase your knowledge at low cost. It can provide useful analytics to direct your team on where traffic is coming from and how long users are spending on specific pages, and you can easily store, share and locate information. It is also user-friendly, aesthetic, and clean.

However, low prices generally come with lack of features, and formatting, importing content, and integrating other platforms is quite limited. Document 360 is a supplemental tool but unlike other KBS’s it is not an all-in-one solution; you’ll need to connect your knowledge base to third-party help desks, chatbots meaning you’ll have to shell out more dough and use more platforms which can be more time-consuming.

document360 knowledge base software


  • Manage your categories and subcategories to organize and showcase groups of similar topics. You’ll have up to six levels of categories and nested folders, so you can display the most relevant information first and foremost.
  • Utilize automatic source control to keep all version histories and rollback to previous versions accessible and seamless in the case you need to review or revert to an older document.
  • Learn where knowledge base traffic is being generated with analytics and metrics. Synthesize data such as user feedback, link analytics, search analytics, and other metrics to guide intelligent changes to your system. 


  • Startup: $99 per project/month
  • Business: $299 per project/month
  • Enterprise: $499 per project/month
  • Enterprise Plus: Contact the Document 360 team for more accurate pricing



Known for their exception customer support, Happy Fox is a help desk ticketing system that enables fast and reliable support for their clients customers. Happy Fox software provides one unified space for community forums, self-service knowledge bases, and support ticket systems to live. While it is a robust system with supportive live chat and progressive surveys and feedback systems, Happy Fox lacks performance metrics and campaign and email management, which can be a problem for businesses who heavily rely on data to improve internal processes.

happyfox knowledge base software


  • Handle all inbound requests in one ticketing system. Convert email, phone, chat and web requests into tickets and keep them organized.
  • Analyze help desk metrics to guide future actions. Process your data effectively to change your behaviors to optimize results. 
  • Generate private notes with subject-matter experts to alert your team and discuss tickets and issues confidentially before providing a solution.


Happy Fox offers a pricing calculator that spits out quotes depending on certain factors including what department your team is in as well as how many agents you have. Below are a few 

  • Mighty: $29 per person/month
  • Fantastic: $49 per person/month
  • Enterprise: $69 per person/month
  • Enterprise: $89 per person/month
  • Unlimited members: $1,499 total/month ($17.988 annually)



Slab’s cloud-based solution has highly-rated live chat support and customer service. Their system gives users quick access to information and ability to categorize content into groups like “weekly planning notes,” “internal wiki guides” and “product roadmaps.” Slab lets you easily toggle between your third-party app integrations like Slack, Dropbox, or Google Drive.

A few limitations of Slab include text formatting restrictions. Currently, it also has limited integration options and embedding less file types than competitors.

slab knowledge base software


  • Onboard employees with robust training manuals and standardized workflows. Help new employees get on the same page while simultaneously reducing training time with educational documents and how-to guides.
  • Monitor activity on each community post. Get insights and direct feedback from customers that can guide how you enhance your products and offerings.
  • Create topics and subtopics for posts to provide users with narrowed search results. Ensure users are only seeing related content, no matter how broad their search.


  • Up to ten users: Free (with limited storage and capabilities)
  • Personal: $8 per user/month
  • For Businesses: $15 per user/month
  • Enterprise: contact sales at for information on custom plans

Selecting the Right Knowledge Base Software For Your Company

Evidently, one of the main benefits of knowledge base software is that it facilitates knowledge management and knowledge sharing. Whether you are just starting out or have an established company and are looking to transfer your current workflow to a more efficient platform, it’s important to do some research and cross-referencing to identify what KBS best suits your particular needs. Don’t be afraid to A/B test out a few freemium options before going all in!

All KBS’s aside, Almanac puts forward an unbeatable and eclectic range of features that will make creating or transferring a knowledge base system a seamless experience, no matter how tech-savvy you are. Don’t hesitate to try out the beta version to see how your operations can improve.

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